Privacy policy
Privacy Policy
At Gardenia, we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit or purchase from gardenia-net.shop, how we use it, when it may be shared, and the choices available to you.
This policy applies to our online retail activities and is intended to provide appropriate privacy information for customers purchasing our gardening products internationally.
1. Information We Collect
Depending on how you interact with Gardenia, we may collect the following information:
Contact and order information, such as:
- Full name
- Billing and shipping address
- Email address
- Telephone number, when provided
- Order number and order details
- Information needed to process returns, exchanges, or refunds
Payment information
When you make a purchase, payment information is processed through the applicable payment provider. Gardenia accepts payment methods including Visa and MasterCard.
We do not need to retain your complete payment card number when payment is processed by the payment provider.
Technical information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Date and time of website access
2. How We Collect Information
We may collect information in several ways, including when you:
- Visit or browse our website
- Place an order
- Provide information during checkout
- Contact our customer service team
- Request a return, exchange, or refund
- Communicate with us by email
- Interact with website features that collect information
- Use cookies or similar technologies
We only seek information that is reasonably relevant to operating our store, processing orders, providing customer service, improving our website, and meeting applicable legal obligations.
3. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Confirm payments and prevent fraudulent transactions
- Arrange delivery of purchased products
- Provide order and shipping updates
- Respond to customer service requests
- Process returns, exchanges, and refunds
- Improve our website, products, and customer experience
- Maintain website security
- Detect and prevent unauthorized or fraudulent activity
- Comply with applicable laws and legal requirements
We do not use your personal information for purposes unrelated to our legitimate business activities unless we have a lawful basis to do so.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share limited information when necessary to operate our business, including with:
Payment providers:
Payment information may be shared with payment processors so that transactions can be authorized and completed securely.
Shipping and delivery providers:
We may provide your name, shipping address, contact information, and order details to carriers or logistics providers so that your order can be delivered.
Service providers:
We may work with trusted third-party providers that help us operate our website, maintain technical systems, provide customer support, or perform other necessary business functions.
Legal and regulatory authorities:
Information may be disclosed when required by applicable law, legal process, court order, or a legitimate request from a competent authority.
Third parties receiving information from us are expected to handle it appropriately and only for the purposes for which it was provided.
5. Payment Security
Gardenia accepts Visa and MasterCard payments.
Payment transactions are handled through the applicable payment processing systems. Payment providers may use security measures designed to protect payment information during transmission and processing.
For security reasons, Gardenia does not request that customers send complete card numbers or security codes by ordinary email.
If someone asks you to provide complete payment card details by email, please do not send them and contact us through our official customer service channel.
6. Cookies and Similar Technologies
Gardenia may use cookies and similar technologies to help our website operate properly and provide a smoother browsing experience.
Cookies may be used to:
- Remember certain website preferences
- Maintain shopping cart functionality
- Understand how visitors use the website
- Improve website performance
- Support website security
- Analyze website traffic and usage
You can usually adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
7. Data Storage and Protection
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Access to personal information is limited to people and service providers who reasonably need it for business purposes.
No method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
- Completing transactions
- Providing customer service
- Managing returns and refunds
- Maintaining business and transaction records
- Resolving disputes
- Meeting legal, accounting, tax, or regulatory requirements
When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it where appropriate.
9. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Request a copy of certain information
- Withdraw consent where processing is based on consent
- Lodge a complaint with an appropriate privacy or data protection authority
Some rights may be subject to legal limitations or exceptions.
To make a privacy-related request, please contact us at:
We may need to verify your identity before fulfilling certain requests in order to protect your information.
10. International Customers
Gardenia serves customers internationally, excluding Asia and remote areas.
Depending on where you live and where our service providers operate, your personal information may be processed or stored in countries other than your own.
Where required by applicable law, we take appropriate measures when transferring personal information internationally.
11. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children who are below the minimum age permitted to provide such information under applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:
If we become aware that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to delete it.
12. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services.
Gardenia is not responsible for the privacy practices, content, or security of websites operated by third parties. We recommend reviewing the privacy policy of any external website before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices.
When changes are made, the updated policy will be published on our website with a revised effective date where appropriate.
We encourage you to review this page periodically so that you remain informed about how we handle personal information.
14. Contact Us
If you have any questions about this Privacy Policy or how Gardenia handles your personal information, please contact us:
Gardenia
4085 Park Street
Oakland, CA 94612
United States
Email: admin@gardenia-net.shop
We value your privacy and will make reasonable efforts to respond to privacy-related requests and questions in a clear and timely manner.