Refund policy
Refund Policy
At Gardenia, we want you to feel confident when purchasing plants, flower bulbs, perennials, and other gardening products from us. If your order does not meet your expectations, our return and refund process is designed to be clear and straightforward.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To help us process your request smoothly, please make sure that:
- The return request is submitted within the applicable 30-day period.
- The product is returned in an appropriate condition.
- You provide your order number and the email address used when placing the order.
- Where relevant, you provide photographs showing the condition of the product or packaging.
Because Gardenia offers plants, flower bulbs, perennials, deer-resistant plants, and other living or gardening products, we recommend checking your package promptly after delivery. If an item arrives damaged, incorrect, or in an unexpected condition, please contact us as soon as possible and include photographs.
2. How to Request a Return
Please follow these steps:
Step 1 — Contact us
Send your return request to:
Please include your order number, the reason for the return, and photographs when they are useful for explaining the issue.
Step 2 — Receive return instructions
Our customer service team will review your request and provide the appropriate return instructions.
Step 3 — Send the item back
After receiving our return instructions, carefully package the item and send it according to the instructions provided.
Step 4 — Return inspection
Once your return reaches us, we will review the returned product and determine whether it meets the applicable return conditions.
3. Return and Exchange Processing
After we receive your returned or exchanged item, please allow 4–7 days for processing.
We will review the returned product and, where applicable, arrange the requested refund or exchange.
For plant and gardening products, please take particular care when packaging an item for return. Proper packaging helps reduce the risk of additional damage during transportation.
4. Refunds
Once your return has been approved, the refund will be issued to the original payment method used for the purchase.
Gardenia accepts payments including Visa and MasterCard.
After the refund has been processed by us, please allow 2–3 weeks for the refunded amount to appear in your account.
The exact time required for the funds to become available may vary depending on your card issuer or financial institution.
5. Exchanges
If you would like to exchange an eligible product, please contact us at:
Exchange requests should be made within 30 days of receiving the order.
Once we receive the returned item, exchanges are generally processed within 4–7 days, subject to product availability and the applicable return conditions.
If the requested replacement is unavailable, we may provide an appropriate alternative or process a refund where applicable.
6. Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the return is related to an incorrect, damaged, or defective item received from Gardenia.
If you receive an incorrect or damaged product, please contact us before sending it back. We may request photographs or other information so that we can determine the most appropriate solution.
7. Damaged or Incorrect Products
We understand that gardening products require particular care during transportation.
If your order arrives damaged or contains the wrong product, please contact us promptly at admin@gardenia-net.shop.
Please provide:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the packaging when relevant
This information allows us to assess the issue and provide an appropriate solution as efficiently as possible.
8. Product-Specific Considerations
Gardenia offers living plants and gardening products. Because living plants and certain plant materials can naturally change after leaving our facility, customers should inspect their order shortly after delivery.
For plant-related concerns, please provide clear photographs and details about the condition of the product when contacting us. This helps our team understand the situation and determine the appropriate next step.
9. Order Processing and Shipping
Orders generally require 4–7 days to process before shipment.
We offer the following shipping options:
- DHL/FedEx: estimated delivery of 7–14 days, with a shipping fee of 12.95.
- EMS: estimated delivery of 12–24 days, with free shipping on orders of 50 or more.
Gardenia ships internationally, excluding Asia and remote areas.
International orders may also be subject to customs duties, import taxes, or local charges. Any such charges are the responsibility of the customer.
10. Contact Us
If you have questions about a return, exchange, or refund, please contact Gardenia:
Gardenia
4085 Park Street
Oakland, CA 94612
United States
Email: admin@gardenia-net.shop
We are committed to making the return and refund process as clear and convenient as possible while providing customers with a reliable shopping experience.