Shipping policy
At Gardenia, we understand that when ordering plants and gardening products online, customers want clear delivery times, safe packaging, and convenient order tracking. We work to make every shipment as clear, reliable, and straightforward as possible.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, Gardenia will begin preparing your products for shipment.
Order processing time: 4–7 business days.
This processing period allows us to review your order, prepare the products, package them appropriately, and hand the shipment over to the selected carrier.
For products such as plants, perennials, deer-resistant plants, unique plants, and flower bulbs, we take appropriate care when preparing and packaging orders to help protect them during transportation.
Shipping transit time begins after the order has completed processing.
2. Shipping Methods
Gardenia currently offers the following shipping options:
DHL / FedEx — Standard Shipping
- Estimated delivery time: 7–14 days
- Shipping fee: 12.95
- Recommended for customers who prefer a faster standard delivery option.
Once your order has been handed over to DHL or FedEx, tracking information will be provided when available so you can monitor your shipment.
EMS — Free Shipping
- Estimated delivery time: 12–24 days
- Free shipping on orders of 50 or more
- Suitable for customers who prefer to save on shipping costs.
EMS delivery times may vary depending on the destination country, customs procedures, and local transportation conditions.
3. Shipping Destinations
Gardenia serves customers internationally.
We offer worldwide shipping excluding Asia and remote areas.
Actual delivery availability may depend on the specific destination address, carrier service availability, and import requirements in the destination country.
If your address is outside our available delivery area, we may need to contact you to confirm the shipping options or cancel the order if delivery cannot be completed.
4. Order Tracking
Once your order has been shipped, tracking information will be provided when available from the shipping carrier.
You can use the tracking number to monitor your shipment and check its delivery status.
Please note that tracking information may take some time to become active after the carrier receives the package.
If your tracking status does not update for an unusually long period or you need assistance with your shipment, please contact us at:
Email: admin@gardenia-net.shop
Please include your order number when contacting us so we can assist you more efficiently.
5. Receiving Your Order
We recommend checking your package and products as soon as possible after delivery.
For products such as plants, perennials, and flower bulbs, some natural changes in appearance or condition may occur during transportation. These products are natural goods and may respond differently depending on their environment after delivery.
If you receive a product that is damaged, incorrect, or appears to have an unusual problem, please contact Gardenia as soon as reasonably possible and provide:
- Your order number.
- A description of the issue.
- Photos of the product and packaging when appropriate.
This information helps us review the situation and provide an appropriate solution.
6. Delivery Delays
Shipping times are estimated delivery times and are not guaranteed delivery dates.
Delays may occur due to:
- Customs processing.
- Weather conditions.
- Traffic or logistical circumstances.
- Carrier delays.
- Import regulations in the destination country.
- Circumstances beyond Gardenia's reasonable control.
When delays occur, we will make reasonable efforts to assist you based on the information available from the shipping carrier.
7. Customs Duties and Import Taxes
Because Gardenia serves international customers, some orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Any customs duties, import taxes, or other fees imposed by the destination country's authorities are the responsibility of the customer, unless otherwise stated at the time of purchase.
Gardenia does not control the amount of customs duties or import charges imposed by local authorities.
Customers are encouraged to check the applicable import requirements in their country before placing an order if they have questions about potential customs charges.
8. Product Packaging
For products in categories such as Plant Finder, Deer Resistant Plants, Perennials, Unique Plants, and Flower Bulbs, Gardenia takes reasonable care to use packaging methods appropriate for the characteristics of the products.
Our goal is to minimize the impact of transportation and help products arrive in the best condition reasonably possible.
However, because these are natural products, minor changes in appearance after transportation may occur and do not necessarily indicate that the product is defective.
9. Changes to Shipping Information
Customers should carefully review their shipping address before completing an order.
If you need to change your shipping address, please contact Gardenia as soon as possible at:
Once an order has been handed over to the shipping carrier, we cannot guarantee that the delivery address can be changed.
If a shipment cannot be delivered because the address provided was incorrect or incomplete, any additional time or costs may depend on the carrier's policies.
10. Contact Us About Shipping
If you have questions about order processing, shipping methods, tracking information, or delivery status, please contact us.
Gardenia
4085 Park Street
Oakland, CA 94612
United States
Email: admin@gardenia-net.shop
We are committed to providing clear and convenient shipping information and support throughout your order journey.