Terms of service

Welcome to Gardenia. These Terms of Service govern your use of gardenia-net.shop and your purchase of our gardening and plant-related products, including Plant Finder products, Deer Resistant Plants, Perennials, Unique Plants, and Flower Bulbs.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Gardenia

Gardenia is an online B2C retail store offering gardening and plant-related products to customers internationally.

Store: Gardenia
Website: gardenia-net.shop
Address: 4085 Park Street, Oakland, CA 94612, United States
Email: admin@gardenia-net.shop

Our services are intended for customers purchasing products for personal or household use.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By using Gardenia, you agree not to:

  • Use the website for unlawful or fraudulent activities.
  • Violate the intellectual property rights of Gardenia or third parties.
  • Introduce viruses, malware, or other harmful code.
  • Interfere with or attempt to disrupt the operation or security of our website.
  • Resell products or use the website for unauthorized commercial purposes.
  • Provide a false identity or misleading information.
  • Place fraudulent, unauthorized, or misleading orders.
  • Attempt to gain unauthorized access to website systems or customer information.

We reserve the right to restrict or terminate access where we reasonably believe that these rules have been violated.

3. Accounts and Customer Information

Some website functions may require you to provide personal information.

You are responsible for ensuring that information supplied to us is accurate and current. In particular, your shipping address and contact details should be correct so that your order can be processed and delivered properly.

If you provide information on behalf of another person, you should have appropriate authorization to do so.

4. Products and Product Information

Gardenia offers products including Plant Finder, Deer Resistant Plants, Perennials, Unique Plants, and Flower Bulbs.

We make reasonable efforts to provide accurate product descriptions, photographs, availability information, and other product details.

Because plants and natural products may vary in appearance, size, color, growth characteristics, and seasonal condition, the actual product may have natural variations from photographs or descriptions.

For living plants and bulbs, growth and appearance can also depend on factors such as climate, soil, planting conditions, watering, sunlight, and ongoing care.

We encourage customers to review product information carefully and select products appropriate for their intended growing environment.

5. Orders and Contract Formation

When you submit an order through our website, you are making a request to purchase the selected products.

An order is not considered fully accepted until Gardenia confirms the order or begins processing it.

Orders generally require 4–7 days for processing before shipment.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving product availability, pricing errors, suspected fraud, incorrect information, or delivery restrictions.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled portion.

6. Prices and Payment

Prices displayed on the website are presented for the applicable products and may be changed from time to time.

Gardenia accepts payment methods including Visa and MasterCard.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

Payment information is processed through applicable payment providers. We do not ask customers to send complete card details through ordinary email.

7. Shipping and Delivery

Gardenia offers international shipping, excluding Asia and remote areas.

Our current shipping options are:

  • DHL/FedEx: estimated delivery 7–14 days, with a shipping fee of 12.95.
  • EMS: estimated delivery 12–24 days, with free shipping on orders of 50 or more.

Shipping estimates begin after the applicable order processing period.

Delivery times are estimates rather than guaranteed delivery dates. Delays may occur because of customs procedures, weather, carrier delays, logistical circumstances, or other events outside our reasonable control.

International customers may be responsible for customs duties, import taxes, or other local charges imposed by the destination country.

8. Returns, Refunds and Product Quality

We want customers to have a clear and reasonable process when an order does not meet expectations.

Eligible products may be returned within 30 days of receiving the order.

After Gardenia receives a returned or exchanged product, please allow 4–7 days for processing.

Approved refunds are generally issued to the original payment method. After we process the refund, customers should allow 2–3 weeks to receive the refunded amount, with the exact timing depending on the customer's card issuer or financial institution.

For damaged, incorrect, or defective products, customers should contact us as soon as reasonably possible and provide the order number and photographs where appropriate.

Because Gardenia sells plants, flower bulbs, and other gardening products, customers should inspect products promptly after delivery. Living plants and natural products may have reasonable variations and may respond differently depending on their environment and care.

We distinguish between natural product variation, manufacturing or fulfillment issues, and damage caused after delivery through inappropriate handling or care.

9. Intellectual Property

Unless otherwise indicated, the content of Gardenia's website, including text, graphics, photographs, logos, designs, page layouts, trademarks, branding, and other materials, belongs to Gardenia or its applicable licensors.

These materials may not be copied, reproduced, modified, distributed, republished, or commercially used without prior authorization.

If customers submit reviews, photographs, comments, or other user-generated content, they retain ownership of their original content but grant Gardenia a worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for legitimate business, marketing, promotional, and website-related purposes.

You should only submit content that you have the right to provide.

10. Prohibited Conduct

You agree not to use Gardenia's website to:

  • Engage in illegal activities.
  • Infringe copyright, trademark, privacy, or other rights.
  • Upload or transmit viruses, malware, or harmful code.
  • Interfere with website functionality or security.
  • Attempt unauthorized access to systems or accounts.
  • Resell products without authorization.
  • Create fraudulent or misleading orders.
  • Use false identity or inaccurate information for transactions.
  • Scrape, copy, or systematically reproduce website content without permission.

We may take reasonable action when prohibited activity is identified.

11. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our website, product information, pricing, and availability information accurate and up to date.

However, the website and its content are provided subject to availability and may occasionally contain errors, interruptions, or information that requires correction.

For gardening products, successful plant growth cannot be guaranteed because results may depend on environmental conditions, planting methods, climate, soil, watering, sunlight, pests, and ongoing care that are outside Gardenia's control.

To the maximum extent permitted by applicable law, Gardenia will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products where such exclusion is legally permitted.

To the maximum extent permitted by applicable law, Gardenia's total liability relating to a particular order or claim will not exceed the amount actually paid by the customer for the product or order giving rise to that claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to reasonably indemnify and hold Gardenia, its service providers, and representatives harmless from claims, losses, damages, or expenses arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or fraudulent activity.

13. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, products, website functionality, or applicable legal requirements.

Updated terms will be published on our website. Your continued use of the website after an update means that you accept the revised Terms to the extent permitted by law.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

14. Governing Law and Disputes

Gardenia is based at:

4085 Park Street, Oakland, CA 94612, United States.

These Terms are intended to be governed by the applicable laws of the State of California and the United States, subject to any mandatory consumer protection laws that apply to you in your place of residence.

We encourage you to contact us first so that we can attempt to resolve any concern or dispute informally and fairly.

Nothing in these Terms is intended to remove or restrict any mandatory rights or protections that cannot legally be waived.

15. Contact Gardenia

If you have questions about these Terms of Service, your order, our products, or your rights as a customer, please contact us:

Gardenia
4085 Park Street
Oakland, CA 94612
United States

Email: admin@gardenia-net.shop

By using gardenia-net.shop or placing an order with Gardenia, you acknowledge that you have read and understood these Terms of Service.